Clear, simple and reliable order support.
Everything you need to know about how Mannyjem Scents processes, packages, delivers and handles returns.
From checkout to delivery
We aim to make every order smooth, secure and carefully handled.
Order Received
Your order is placed securely through our store.
Confirmed
We confirm your order details and payment status.
Prepared
Your fragrance is checked and carefully packaged.
Dispatched
Your package is sent through the available courier option.
Delivered
Your order arrives at your selected delivery address.
Shipping guidance
Delivery options and times may depend on location, stock availability and courier service.
United Kingdom Delivery
UK delivery options will be shown at checkout. Estimated delivery time should be confirmed based on your final courier setup.
- Order processing before dispatch
- Delivery updates where tracking is available
- Secure packaging for fragrance products
International Delivery
If international delivery is enabled, delivery times may be longer and customers may be responsible for customs fees or import duties.
- Availability depends on destination
- Customs charges may apply
- Delivery estimates vary by country
Note: Before launch, update this page with your exact processing time, delivery estimate, courier options and shipping fees.
Carefully packed for safe arrival
Fragrances are delicate, so packaging matters. We aim to ensure every item is prepared with care before dispatch.
Protective Packaging
Orders are packed to reduce the risk of damage during transit.
Product Check
Items are checked before dispatch to help ensure the correct product is sent.
Gift-Ready Feel
Where possible, packaging is kept neat, clean and suitable for fragrance gifting.
Our returns guidance
For hygiene and safety reasons, perfume returns must be handled carefully.
Wrong Item Received
If you receive the wrong item, contact us quickly with your order details and clear photos.
Damaged on Arrival
If an item arrives damaged, report it as soon as possible with photos of the product and packaging.
Faulty Product
If there is a genuine fault, we will review the issue and advise on the next step.
Opened, used, sprayed or tampered fragrance products may not be eligible for return unless faulty. Customers should contact us before sending any item back.
How to request support
Contact us with your order number, name, email address, reason for contact and photos where relevant.
Contact SupportBefore you order
Please review the product description, size, concentration and delivery information before placing your order.
Shop FragrancesQuestions about your order?
Reach out to Mannyjem Scents and we’ll guide you through the next step.
Contact Us